Our FPP software has a feature which allows you to easily send us a client file that you are working on, along with your question about that client file.  We will provide you with an answer via email.  As a security measure, your client’s name, address, and social security numbers are not included in the client file forwarded to us, and it will be transmitted to us over the internet using a secure protocol with encryption.  Lumen Systems has been using this feature successfully since 2005, and we have found it to be very helpful for our customers.

To send us a file, open FPP, select the client file you are working on, and from the FPP menu choose "Help," and then "Send File to Tech Support," enter your name, phone number, email address, and your question, then select OK – it’s that simple.

If you have a question that is not related to a specific client, you may send your question to

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Download links:

1. Click on the following link to Download FPP 2024.0.
   https://www.lumensystems.com/distributions/winfpp2024.0/setup.msi
   
   
2. The Release Notes are available by clicking on the following link. You may want to read them prior to downloading the new release.
   https://www.lumensystems.com/distributions/winfpp2024.0/releasenotes.pdf
   
   
3. Installation Instructions can be read in Adobe PDF format by clicking on the following link. Or you may want to print out the instructions for easy reference.
   https://www.lumensystems.com/distributions/winfpp2024.0/installation.pdf